DFS - faulty sofa - advice please?

Question

I bought a leather sofa from DFS a few months ago and when delivered I noticed that it sank a lot more than it should when I sat on it (a huge contrast to the sofa I tried in store that was firm and supportive).

I contacted DFS and complained. They sent someone round (who claimed to be a professional upholsterer) and basically after inspecting it agreed that it sank more than it should and as such went to his car and came back with some sheeting of sponge - which he then cut to size (with as much professionalism as a 5 year old) with a pair of scissors, and stuffed it in at the bottom. After he left, I found no difference in support and as such rang them back and complained - they are sending someone to have a look again in a few days.

Is this right? How shobby is that? What should I do/say to make sure I get a proper repair or replacement next time. I know DFS can be very difficult to deal with.

P.S. I knew I should not have gone DFS

Answer 1

there are several grades of foam for upholstery, obviously they have the good grades on the shop display goods and another cheaper grade for delivery purpose's

Answer 2

Sadly getting what you want and the sofa you have paid for will take a noise make big time.



So to do this -- you contact your local trading standards - should be a link on the local council web site

or try the phone book. Now they might not be able to do much but thier letter to DFS enquiring as to what/how etc will at least show DFS you mean business.



Do not accept a repair get what you paid for or you money back.



Also write to your local paper - some journo might just have the nose for a consumer story.



[e-mail]



email and ask thier postal address and head office address.



Then write.



My mate had a problem with DFS and it was only when I told the depot manager that we would be outside his store with the faulty goods all saturday if needs be we got the cash back.



So get up get on and show them you are not to be messed with.



Did you pay by CC then raise a dispute action with your card provider also - again a small thing but it doeas pile on the pain for DFS.



DFS are only difficult to deal with cos peeps let them get away with it.



Any local or national papers that have a consumer column or TV shows whatever start now.



If you cannot move the sofa to the store then just picket the shop



get a few placards made up and away you go.



Phne the local press and let them know what is happening.



LIKE I SAY MAKE A NOISE AND A BIG ONE.

Answer 3

Dfs Complaints

Answer 4

It's sinking because the springs on the frame under the pillows are junk. If you can turn the sofa over and look at what is inside the bottom frame. If they are flimsy, cheap looking support springs, return the sofa as no amount of foam can reinforce poor support.



Look for a sofa with 8 way hand tied springs, or at least thick rubber woven support under the cushions.

Answer 5

PLEASE!!! for anyone reading this - don't go to DFS - unfortunately, you don't get what you pay for . The suites are of a poor standard and I'm sure they pick out the best for the showrooms and sell the rest. I bought a Linda Barker suite from them, had it 3 weeks and sent it back. Paid another £1000 for a better suite and sent that back after a fortnight. Got my money back and went to Suite Centre, best thing I ever did.

Answer 6

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